Hallsdale-Powell Utility District questioned by customers

A standing-room-only crowd attended a forum on problems and rates of the Hallsdale Powell Utility District Thursday. Knox County Mayor Glenn Jacobs, a HPUD customer, hosted the event. (Photo by Rose King)

Hallsdale-Powell Utility District questioned by customers

 

By Focus Staff

Residents have been complaining about high water and sewer rates from the Hallsdale-Powell Utility District for years. Knox County Mayor Glenn Jacobs hosted a public meeting to address the district’s water and sewage system Thursday evening at Brickey-McCloud Elementary School.

The utility district serves some 30,000 water customers and 24,000 sewer customers with some 400 miles of water lines. Sewer rates are expected to increase by 6% this year and water rates may climb 4.5%. The HPUD district is under a state and federal mandate to fix certain problems.

Mayor Jacobs, a customer of the utility district, echoed the frustration of many people in a statement he provided to The Focus:

“My hope was to bring everyone together and have an informative meeting, I think I accomplished that. I know many people are still frustrated and I wish there was something more that my office could do, but the utility districts are regulated by the state and unfortunately HPUD suffers from some structural issues resulting from deferred maintenance, indebtedness and state and EPA mandates.”

Jacobs added, “As a customer of HPUD myself I understand their customers are real people and hope that HPUD and the state of Tennessee would explore every option to provide some relief.”

HPUD General Manager Darren Cardwell spoke for about half the meeting about the system, who it serves and some of its known problems. He said that the independent system, one of three serving Knox County, also serves parts of Union and Anderson counties. He then took questions submitted on index cards to Jacobs who relayed the questions to Cardwell.

One question noted that 47.3% of the water pumped by the district is lost before reaching customers and Cardwell explained, “We still have a large water loss problem that we’ve tried to address.” He said some of the pipes date back to the 1960s and the system experiences small and large water leaks.

Asked why a utility bill doesn’t go down while someone is not there and on vacation Cardwell said that the invoice may have included a “split bill” or that may someone had been in the house and left a commode running.

Questions also involved the high mineral content of water, a comparison of other rates charged by neighboring utility companies, and the salaries of HPUD employees.

Cardwell said he receives $160,000 a year and said that salary information is available when someone asks. He did say that beginning employees make less than if they worked for KUB. He said at the end of the meeting that the utility district and the customers will have to “pay the piper for our kids and grandkids” to update and repair the system.

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